Mitigations are created when Nonconformances are identified during audits and are assigned to a responsible party that must log into Beacon to close it. They always have a due date, which can be configured along wiht a few other options on the Mitigation Settings page.


Status

Mitigations can have one of the following as a status:

  • Open - On Time (All mitigations are created with this status)
  • Open - Past Due
  • Pending - On Time
  • Pending - Past Due
  • Closed - On Time
  • Closed - Past Due


When action is taken by the responsible or approving party, the status will change. What the status changes to is based on previous status and whether the action was taken before the due date or after the due date.

Action Taken
Action taken on or before due date
Action taken after due date
Responsible party closes mitigation (No Approval required)

Open - On Time --> Closed - On Time

Open - Past Due --> Closed - Past Due

Responsible party submits mitigation (Approval required)

Open - On Time --> Pending - On Time

Open - Past Due --> Pending - Past Due

Approving party approves mitigation
Pending - On Time --> Closed - On Time
Pending - Past Due --> Closed - Past Due
Approving party rejects mitigation
Pending - On Time --> Open - On Time
Pending - Past Due --> Open -Past Due
Change the level so that new due date is in the future
No status change
Open - Past Due --> Open - On Time
Pending - Past Due --> Pending - On Time
Change the level so that new due date is in the past

Open - On Time --> Open - Past Due

Pending- On Time --> Pending- Past Due

No status change


The status of a mitigation can also change automatically when the due date passes. These changes take place automatically in Beacon Quality. The status will never change for a mitigation that has already been closed.

Previous Status
New Status
Open - On Time
Open - Past Due
Pending - On Time
Pending - Past Due


For example, if a mitigation has a status of Open - On Time and a due date of May 4th, then Beacon will automatically change the status on May 5th to Open - Past Due.

Note: Mitigation due dates are at 11:59pm in the time zone of the site.


Due Date

The due date is determined by the resolution period in the Mitigation Settings. For example if the mitigation is open on May 4th and the resolution period is 5 days, then the due date is 11:59 pm on May 9th in the time zone for the site. 


Emails

Various emails are sent out regarding mitigations.

Action or Event
Email Subject
Email Recipient
Frequency
Mitigation Opened
Mitigation Alert
Responsible Party
Once
Mitigation is not yet closed and today is the due date
Mitigation Due Today
Responsible Party
Once at the beginning of the day
Mitigation status is changed to Open - Past Due or Pending - Past Due
Mitigation is now past due
Responsible party

Everyday to responsible party Until Mitigation is closed or 14 days after past due then no more emails will be sent
Additional manager*
Everyday to another manager for 21 days after past due then no more emails will be sent
Mitigation is submitted for approval
Mitigation is pending for your approval
Approving Party
Once
Mitigation is closed
Mitigation closure
User that opened the mitigation
Once

*Determining the other manager is based on a few different rules see this help article for clarification.